General Terms and Conditions

Access to and use of this website, including the products and services offered therein, are subject to the following conditions:

When using the site, the client agrees to its conditions of use, which may suffer alterations over time. It is recommended to visit this page regularly to stay up to date regarding any alterations that may possibly come to pass.

Website access is allowed on a temporary basis, and we reserve the right to withdraw or change services without prior notice. We do not accept any responsibility if, for whatever reason, the site is unavailable for a certain period of time. In some cases, we may limit access to certain areas within the site.

Buy Poppers UK does not accept responsibility for any damage or loss as a consequence of the use of any information on this site.

Some of the hyperlinks on this site redirect the client to external sites that are partners of Buy Poppers UK. By clicking these links, the client leaves the Buy Poppers UK website. As we have no control over these third party websites, we cannot accept any responsibility for the material presented there.

To be able to place an order, the client will have to be at least 18 years of age, and is obliged to provide authentic information that makes it possible for the order in question to be processed successfully.

POLÍTICA DE PRIVACIDAD

On May 25, 2018 the General Regulation on Data Protection (GRDP) enters into force in the European Union. In order to comply with your new requirements, we have updated our Privacy Policy and Personal Data Protection. By using our services as of the date above, you are agreeing to these updates.

Click here to read the entire Privacy Policy.


COOKIES

What are cookies and what are they used for?

A cookie is a small data file that is sent to the client's computer and kept on its hard disk.

When an account is created on our website, a cookie is created on the client's computer that will permit automatic authentication whenever the client visits our site.

Cookies are also used so that our system can follow the client's steps during a shopping session. If the client's computer does not allow the use of cookies, it will not be possible to use this website.

SEGURITY

Buy Poppers UK uses one of the safest online ordering systems in existence, and makes a constant effort to improve its software in order to be able to offer the highest possible security level to its clients.

We use a server certificate, also known as a digital certificate, that guarantees our identity, as well as SSL (Secure Sockets Layer) encryption of transmitted data.

INTELLECTUAL PROPERTY AND CONTENTS

All intellectual property rights to the software and content available through this website belong to Buy Poppers UK, and are licensed and protected by laws and global treaties. All rights are reserved to Buy Poppers UK and its suppliers.

The contents of this website may be stored, printed or otherwise presented for your personal use only.

Publication, manipulation, distribution, or reproduction, in any format, of any content contained in this website, is forbidden, as is its linking to any business or company.

PAYMENT METHODS

Credit Card "PAYSITE-CASH"

It is possible for the client to use a credit card and take advantage of the transaction speed and flexibility offered by this payment method. All transactions on our website are secure.

Is it safe to pay on the website with my card?

Buy Poppers UK uses a state-of-the-art fraud detection and prevention mechanism. This solution allows verification of the authenticity of online payments, while ensuring our clients data integrity and security, as well as their identification.

This security feature is provided via SSL technology (Secure Socket Layer) that encrypts the communications between the client's computer and our server, so that they cannot be intercepted. Thus, Buy Poppers UK reserves the right to refuse any order paid by a transaction considered illicit. All and any activities considered illegal will be immediately reported to the competent authorities.

3D Secure

3D Secure is a communication protocol designed to improve online payments and to enable the authentication of the card user by the credit card issuer. When paying at an online store, a credit card validation process is activated. If the credit card is considered valid, 3D Secure protocol security systems check the client's identity, resorting in real time to the credit card issuer. The issuer validates the client's identity and informs the store system that the card being used is legitimate.

The goal is to protect credit card users, minimising the possibility of fraudulent credit card use and improving the overall transaction performance. This protocol is used by Visa, with the 'Verified by Visa' designation, and by Mastercard, with the 'SecureCode' designation.

How are credit card payments processed?

After selecting the credit card payment option and clicking on 'Place Order', the client is directed to the Redunicre payment platform where the necessary credit card data needs to be inserted, consisting of the credit card number, expiration date and security code. Finally, clicking on the button 'I validate my payment' will set the transaction in motion.

If the payment is not accepted, an error message will appear in the shopping cart window. In such an event, it is recommended to attempt the transaction again. If the problem persists however, we advise the client to contact his/her bank or credit card issuer for further information.

Once the payment is completed, the amount will be charged to the customer's credit card. If, for any reason, it is necessary to cancel the order, either totally or partially, we will refund the amount according to the following condition: The client can only cancel an order with payment by Paysite-cash until 4:00 p.m. (Monday to Friday) same business day that you placed the order. After 4pm it is impossible to cancel.

The transaction will be reflected on the customer's credit card statement after 2 business days, counted from the refund date.

To protect our customers from possible fraud, we may request additional information to facilitate payment validation. If such a request is made, but we do not get a response within 3 business days, we will cancel the order and proceed to refund the payment.

Warning: Payments are always charged in Euros, even if prices are displayed in other currencies. Some banking entities may charge currency exchange rates or opt for Shared Expenses. Buy Poppers UK is totally alien to this fact and is not to be held responsible for it.

Wire transfer

In case the customer prefers not to pay for the order at the time of placing it, he can choose to make the payment later by bank transfer. We will only proceed to send the order once we have the bank confirmation that the transfer has been made effective in our account.

Our bank details are as follows:

Banc: Santander

Account holder: José Gustavo Correia de Oliveira

NIB: 0018 0000 37509652001 03

Account number: 000037509652001

IBAN: PT50 0018 000037509652001 03

BIC/SWIFT: TOTAPTPL

Country: Portugal

It is highly recommended to indicate the order number in the observations of the bank transfer and send a receipt of the same to our customer service department to facilitate the identification of the payment and proceed to send the order.

Any additional fees charged by the bank will be charged to the customer.

Products will be reserved for 6 days. If Buy Poppers UK does not receive payment for the order during that period of time, it will be canceled.

Cash on Delivery

If the customer chooses to pay cash on delivery, payment will be made at the time the order is delivered (The NACEX courier will ask you before delivering the package.).

Payment must be made in cash and with the exact amount, since the couriers are not obliged to have change. If the amount paid is higher than the value of the order, the customer could lose that difference.

Buy Poppers UK will only send a cash on delivery order to the customer after confirming that the previous cash on delivery order was processed correctly.

If a customer places two cash on delivery orders on the same day and it is not possible to put the two together because the sum of both exceeds the maximum value allowed for an order, the second order can only be sent as soon as the first is delivered correctly. and so on.

Cash on Delivery has a supplementary charge of € 3.00 for orders up to € 100.00 and from € 100.00 a supplementary charge of 3% of the total order.

This form of payment is only available for deliveries in mainland Spain and the Balearic Islands.

SHIPPING

Buy Poppers UK will proceed to send the customer's order the same day it was placed, provided that it is done on a business day until 4:00 p.m. and provided that he uses one of the following forms of payment: credit card, or cash on delivery *.

If the customer chooses to pay for the order by bank transfer or through an ATM *, we can only send the order once we have the payment confirmation from our bank, a process that can take up to 7 business days, depending on the country from which the transaction has been issued.

* The payment methods mentioned above are not available in all countries. To find out what payment methods are available in your country, please consult the information previously provided in the "Payment methods" section.

If there are any questions regarding the order (confirmation of the delivery address, payment verification, products out of stock, etc.), we will contact the customer by message through the Customer Service. We will wait for a response from the customer for three business days. The order will not be shipped until we receive a response to our message. If a response is not received within the indicated period, the order will be canceled and your payment refunded to the customer.

DELIVERY

Once the order is shipped, the client will receive a confirmation email with the respective invoice, a tracking number and a link that allows tracking of the order on the transport service website.

It is possible that, when the shipment confirmation with the corresponding tracking number is sent to the customer, no results will be obtained when trying to track the order on the Internet. It may take up to 24 hours for updated order tracking information on the carrier's website to be available after receiving the shipment confirmation email.

Orders are delivered from Monday to Friday, except for national or municipal holidays, at the address provided by the client when placing the order.

The client may receive the order at whatever address he/she prefers (with the exception of PO Boxes). All that needs to be done is to provide us with the address where he/she will be at between 9 a.m. and 7 p.m. The chosen transport service will attempt to deliver the order at the address indicated by the client.

WARNING: The client cannot choose a specific delivery time, because deliveries are conditioned by the routes defined by the transport service on the respective delivery date.

Providing an incorrect or incomplete address may lead to the parcel being returned to Buy Poppers UK, leading to extra costs that will be imputable to the client. Hence we recommend the client to always make sure that the delivery address he/she provides when placing the order is complete and accurate. Once the order is processed it is no longer possible to change either the delivery address, or the billing details.

In the event that the customer is not present at the time of delivery at the indicated address, the procedure will be as follows:

Post Office: will leave a notice to the recipient to call the agency responsible for delivering the order directly so that a new delivery date can be set. The recipient has a period of 5 working days to contact the shipping company and arrange a new delivery. In case of not contacting within the stipulated period, the order will be returned to Buy Poppers UK.

Nacex: will leave a notice for the recipient to call the agency responsible for delivering the order or the general Nacex number so that a new delivery date can be set. The recipient has a period of 5 working days to contact the shipping company and arrange a new delivery. In case of not contacting within the stipulated period, the order will be returned to Buy Poppers UK.

DHL, TNT or DPD: will leave a notice to the recipient to call directly the agency responsible for the delivery of the order or the general DPD number so that a new delivery date can be set. The recipient has a period of 5 working days to contact the shipping company and arrange a new delivery. In case of not contacting within the stipulated period, the order will be returned to Buy Poppers UK.

NOTE: We report estimated delivery times, however we are not responsible for delays in order deliveries as they are made by transport companies and not by us.

DELIVERY TIMES

DHL: Once the order has been dispatched, we guarantee a delivery time of 1 business day, except if the delivery address corresponds to a remote location. In that case, the delivery time will be 2 business days.

TNT: Once the order has been dispatched, we guarantee a delivery time of 1 business day, except if the delivery address corresponds to a remote location. In that case, the delivery time will be 2 business days.

DPD: Once the order has been dispatched, we guarantee a delivery time of 3 to 6 business days (EU countries).

Peninsular Spain and the Balearic Islands

Deliveries in mainland Spain are made by Nacex and in the Balearic Islands by Nacex or DHL.

Once the shipment has been dispatched, we guarantee a delivery time of 1 business day, except if the delivery address corresponds to a remote location. In that case, the delivery time will be 2 business days.

Canary Islands

Deliveries in the Canary Islands are made by Post Office.

The transit time for shipments to the Canary Islands is 3 to 6 business days. All products sent to the Canary Islands are subjected to a customs inspection and may be held at customs for as long as the local authorities deem necessary before being released. This means that Buy Poppers UK cannot guarantee a delivery time. The processing of the customs clearance corresponding to the customer's order may entail the presentation of complementary documentation and / or the payment of additional customs fees. Buy Poppers UK is not responsible in any of these situations.

WARNING: Delivery times are indicative and therefore, they will only be considered valid when there are no physical or structural impediments to delivery (for example, incorrect delivery addresses or causes of force majeure beyond our control such as strikes, loss of connections or adverse weather conditions, among others).

International deliveries

Deliveries outside the EU are made by Post Office.

The transit time of shipments depends on each country and is 3 to 15 business days. Products shipped may be subjected to a customs inspection and may be held at customs for as long as the local authorities deem necessary before being released. This means that Buy Poppers UK cannot guarantee a delivery time. The processing of the customs clearance corresponding to the customer's order may entail the presentation of complementary documentation and / or the payment of additional customs fees. Buy Poppers UK is not responsible in any of these situations.

WARNING: Delivery times are indicative and therefore, they will only be considered valid when there are no physical or structural impediments to delivery (for example, incorrect delivery addresses or causes of force majeure beyond our control such as strikes, loss of connections or adverse weather conditions, among others).

We are not responsible for customs withholdings or delays.

SHIPPING COSTS

Shipping costs are automatically calculated by our system, depending on the following factors:

  • the actual or volumetric weight of the parcel (whichever the highest);
  • order value (at least one free delivery option will be available for orders with a value equal to or greater than € 150.00);
  • the rates of the shipping companies that are updated periodically.

Shipping costs update automatically as the customer adds items to the shopping cart.

RETURNED ORDERS

In the event that a prepaid order is returned to Buy Poppers UK for reasons not attributable to Buy Poppers UK or the carrier, the customer may request a refund or a replacement order. Prepaid orders are those whose payment has been made by credit card, ATM or bank transfer.

If the client wishes to receive the refund, he must indicate to us if he prefers it to be through the same payment method used at the time of ordering or if he prefers a discount coupon to apply in a subsequent order. In the event that the original form of payment was by ATM or bank transfer, the customer must indicate the bank account details in order to properly make the refund. Shipping and return costs will be deducted from the value of the refund.

In case the client prefers to send a new order, with the same conditions as the original order (eg quantities and prices, shipping costs and offers), the client must make an additional payment of € 5.90 to cover the logistical and administrative expenses associated with this new expedition. This payment must be made by bank transfer, and proof of payment must be sent to our Customer Service, [email protected] We recommend that the client indicates the number of the returned order as well as the name of the owner of the bank account from which the transfer was made so that we can identify the payment more quickly.

The data necessary to make the payment by bank transfer are the following:

Banc: Santander

Account holder: José Gustavo Correia de Oliveira

NIB: 0018 0000 37509652001 03

Account number: 000037509652001

IBAN: PT50 0018 000037509652001 03

BIC/SWIFT: TOTAPTPL

Country: Portugal

If the customer selected the form of cash on delivery for the returned order, and wishes to place a new cash on delivery order, he must deposit € 5.90 in our bank account for shipping and return costs generated by the returned order. The required bank details are those indicated above. We recommend that the client indicates the number of the returned order as well as the name of the owner of the bank account from which the transfer was made so that we can identify the payment more quickly. If the customer chooses to place a new order by paying in advance by credit card, ATM or bank transfer, instead of cash on delivery, it will not be necessary to make the payment of € 5 and your order will be processed and shipped in the normal way.

If the transport company is responsible for the failed delivery and return of the order, regardless of the payment method selected, the customer must send us a written claim that will be investigated by the transport company. If the problem in the delivery of the order is due to an incomplete or incorrect delivery address, please send us a proof of the address attached to the claim (eg gas, water or electricity bill).

The solution that Buy Poppers UK will offer to the customer will depend on the response provided by the transport company. Therefore, in the cases of claims related to the transport service, we can only offer a solution to the client once we have obtained a response from the transport company. If the transport company assumes full responsibility for the return of the order and if all the items initially ordered are still available, we will propose to the customer to resend the order without additional costs. If the original order had been paid by credit card, ATM or bank transfer, instead of a replacement order, the customer may also opt for a full refund. If the transport company does not assume responsibility, we will not be able to accept the claim, which means that the refund or replacement order will be subject to the terms indicated above in relation to orders returned for reasons beyond the control of Buy Poppers UK or the transport company .

ORDER CANCELLATION

The customer can only cancel the order directly in their account if the order has not yet been paid and is not being processed. If these conditions are met, the customer can simply access their account, click on "My account" and then on "My orders". In the column "Order history", the customer can select the order they want to cancel and all the information about it will appear in the column "Order data". At the bottom of this order details section (it may be necessary to scroll down), you can send us a message with the phrase "Cancel order". Once canceled, the customer will receive a message confirming the cancellation.

RETURNS

Should the client wish to return one or more items, he/she may do so within 14 days after receiving the order, as long as the product(s) is/are intact, sealed, complete and inside the original package. The package must not have been damaged or tampered with. The client must ensure that the returned item(s) arrive(s) at our premises within 28 days, counting from the day on which the order was delivered.

Items for exchange or return must be returned by registered mail in a rigid box, accompanied by the invoice or order form. We will not accept returns of items on cushioned envelopes.

To exercise his/her right of return, the client will have to contact our Helpdesk service. He/she will need to specify the order number, the description or reference number(s) of the product(s) to be returned, and how the reimbursement is to take place (through the original payment method or bank wire).

For hygiene reasons, we do not exchange or return underwear or swimwear.

It is up to the client to send the item(s) by registered mail to the following address:

José Oliveira
Rua de Covas, nº 44-46
4705-397 CELEIRÓS BRG
Braga - Portugal

If the client lives in a Member State of the European Union (except islands), he can choose our pick-up service. In this case, in addition to providing the order number and the description or reference number of the product you wish to return, you must also indicate a pick-up day and place when contacting our customer service. Pickups can be scheduled from Monday to Friday between 9:00 a.m. and 7:00 p.m. However, it is not possible to set a specific time to make the collection, only a date. If the client is absent on the agreed date, a new collection attempt will not be made. The cost of each collection is € 5.90 which will be deducted from the value of the refund. Items from other orders cannot be collected in the same collection.

Returns of incomplete, damaged products, with signs of having been used or without the original packaging and / or labeling, are not accepted.

We also do not accept returns of products that will expire in less than a month, underwear or swimwear.

If we receive an item in any of the conditions mentioned above or with the label of the transport company attached directly to the corresponding package, the client will lose the right to be reimbursed and will have 10 days to collect the item from our facilities, taking charge of the expenses derived from it.

EXCHANGES

We do not make changes to articles sent to non-member states of the European Union or to islands. However, customers who live in non-EU member states or on islands, can return the items they want and receive the corresponding refund. For more information on this, please consult all the details previously provided in the "Returns" section.

For articles sent to EU Member States, only changes in size, number and / or color of clothing and footwear articles with the same reference number are made. In such cases, the exchange and delivery of the new item is completely free.

If the item is no longer available in our store in the desired size, number and / or color, the customer will receive a refund since the corresponding change cannot be made. In this case, it would be considered as a return, so the cost of the collection will be deducted from the amount to be reimbursed.

If the customer wishes to exchange an item of clothing or footwear for another item with a different reference number, they will receive a refund for the item purchased and will have to place a new order. As in the previous case, this will be considered a return and therefore, the expenses derived from the collection will be deducted from the amount to be reimbursed.

If the customer wishes to exchange one or more articles of clothing or footwear for a different size, number and / or color, they have 14 days from the date they receive the original item to contact our Helpdesk service. The customer will have to specify the order number, description or reference number of the product and provide a date and place of collection. The pick-up service is available from Monday to Friday, from 9:00 a.m. to 7:00 p.m. However, it is not possible to set a specific time, only the date.

If the client is not at home on the date agreed for the collection, no other attempt will be made and the cost of the collection will be paid by the client.

The customer must ensure that the item (s) to be returned arrive at our facilities within 28 days of receiving the item.

Only one free exchange can be made per order placed. The customer may not change the same item twice. The item may be returned, but if the customer chooses to do so through our collection service, the amount of the same will be deducted from the amount to be reimbursed.

We do not make changes to incomplete or damaged products, products without the original packaging and / or label, or products that show signs of use. If we receive an item in any of the aforementioned conditions or with the shipping company label affixed directly to the box of the returned item, the customer will lose the right to be reimbursed and will have 10 days to collect the item (s). ) of our facilities, taking charge of the expenses derived from this collection.

For hygiene reasons, we do not accept changes or returns of underwear or swimwear.

REIMBURSEMENT METHODS

Buy Poppers UK will do its best to refund the customer as quickly as possible. However, Buy Poppers UK has the right to refund within a maximum period of 15 days, counted from the moment the product arrives returned to our warehouse.

If the payment was made by credit card, the refund will be made in the account associated with said card and will appear on the following statement. *

If the payment method chosen is cash on delivery, ATM or bank transfer, we will ask the customer for the details of the account in which they wish to receive the refund. *

* Please note that the payment methods mentioned above are not available in all countries. To find out which payment methods are available in your country, please consult the information previously provided in the "Payment methods" section.

The customer can also choose the option of being reimbursed through a discount coupon, regardless of the payment method used in the original order.

SHIPPING COSTS REIMBURSEMENT

In the event that Buy Poppers UK were responsible for the return of the order, we will reimburse the respective shipping costs (eg in case of defective products or products other than those requested in the order).

However, if in an order of several products only one of them is defective, the shipping costs will not be refunded.

PRODUCT INFORMATION

We take all necessary precautions to ensure that all product details, descriptions and prices that appear on our website are correct. However, we reserve the right not to accept orders that contain products whose information was wrong, including prices and offers.

The rejection of an order may also be due, among others, to the following reasons:

  • Lack of stock of a product;
  • Inability to obtain payment authorization;
  • Orders considered fraudulent.

All products, campaigns, promotions and offers are limited to the availability of stock.

If the customer places the order by selecting the cash on delivery method of payment and the order includes a product that we do not have in stock, it will be removed from the order and we will proceed to send the remaining products in order to avoid delaying the process as a whole. The client, of course, will be duly informed about this situation.

If the customer places the order by selecting a credit card, ATM or bank transfer payment method and the order includes a product that we do not have in stock, we will contact the customer to choose which action they want us to take. * Customer will be offered one of the following options:

  • Replace the product with another product of the same value;
  • Replace the product with a different product of lower value and refund the difference through a discount voucher;
  • Replace the product with a different product of lower value and refund the difference through the original payment method;
  • Remove the product from the order and refund the value of the order by means of a discount coupon. The remaining products will be shipped;
  • Remove the product from the order and refund the value of the order through the original payment method. The remaining products will be shipped;
  • Cancel the order and refund the total amount through a discount voucher;
  • Cancel the order and refund the full amount through the original payment method.

We will do everything in our power to maintain the maximum security conditions for the information about the order and the payment method used by the client. However, we are not responsible for any loss that the customer may suffer in the event that third parties have unauthorized access to any information that the customer may provide when accessing or placing an order on our website.

Buy Poppers UK reserves the right to change prices at any time without prior notification.

Payments are always made in euros, although prices may appear in other currencies. Some banks may charge currency conversion fees. Buy Poppers UK does not have any type of control over this practice and therefore declines any responsibility for it.

* It must be taken into account that not all the payment methods mentioned above are available in all countries. To find out which payment methods are available in your country, please consult the information previously provided in the "Payment methods" section.

The products, information, services and other content available on or through this website, including, among others, any product, information, email, service or content provided on any linked site, are provided for informational purposes only to facilitate possible consultations with health professionals in relation to treatments. The information available on this website, as well as on linked sites, including, but not limited to, information regarding medical or health problems, products, and treatments, is provided only in summary or synthesized form. This information is not intended to replace the advice of the client's doctor or other health professional, or the indications that appear on the labels, packages and leaflets of the products. Before purchasing or using any product, information or service available on or through this website, including, but not limited to, any product, information or service available on any linked site, the customer should consult a healthcare professional.

The client should not use the information on this website for the diagnosis or treatment of any health problem, as well as for the prescription of any medicine or other treatment. The client should always consult their doctor or other health professional and should carefully read all the information provided by the manufacturer of the product, as well as the indications that appear on the label, container and package insert, before taking any medication or dietary, herbal or homeopathic supplement, before starting any diet or exercise program or before starting any treatment for a health problem. Every person is different and the way an individual reacts to a certain product can differ considerably from other people.

Except as otherwise stated on this website, Buy Poppers UK does not endorse any specific product or service offered, advertised, or sold on or through this website, including, but not limited to, any product or service offered, advertised, or sold on or through any linked site. Buy Poppers UK is not responsible for any product or service sold on or through this website, nor for any quality or efficacy claims made on or through this website, including those made on or through any linked site. Therefore, the customer is warned that other websites on the Internet, including, but not limited to, linked sites and sites that link to it, may contain material or information that some people may consider offensive or inappropriate; or that are inaccurate, false, implausible or misleading; or that are defamatory, libelous, infringe the rights of other people, or are in any way illegal. Buy Poppers UK expressly declines any type of responsibility for the content, legality, decency or accuracy of the information, as well as for any product and service that appears on any linked site or site that links to it.

SUGGESTIONS & COMPLAINTS

Our clients' opinion means a lot to us because it allows us to constantly improve our services. If, for whatever reason, a client is not pleased with our services, or would like to suggest improvements, it is greatly appreciated if he/she takes a few minutes of his/her time to keep us informed and send a message to our Helpdesk service team.

We would like to point out to our clients that if the complaint is related to a specific order, they have 14 days, counting from the date on which they received the product, to contact our Helpdesk service and report the problem.

In the event that the customer has received a defective, damaged or different item from the one requested in his order, he will be required to provide a video (or photos, depending on the particular case), clearly showing the problem that gave rise to the claim.

WARRANTY

One of the basic consumer rights is the access to services and goods corresponding to those purchased, and with warranty of proper functioning. Therefore, Buy Poppers UK guarantees the quality of its products for a period of 24 months starting on the day of purchase (except for perishable goods), offering its clients, whenever it proves legitimate, one of the following solutions, listed in order:

  • Repair of the damaged item, ensuring its proper functioning and/or final quality;
  • Exchange for an identical product;
  • Exchange for a product with similar characteristics and purpose, after securing the client's agreement;
  • Contract dissolution, leading to reimbursement, in case the previous options prove impossible.

To exercise his/her warranty right, the client will always be required to file a complaint regarding our services through the means set out in the terms and conditions of sale, as well as to return the malfunctioning product or the product that does not correspond to the purchased item.

Our Helpdesk service team will analyse the respective item to check the validity of the warranty claim made by the client. Exceptions are made for all situations resulting from the following, among others:

  • Misuse and intentional or unintentional harm by the client;
  • Normal wear and tear of the product, provided that it corresponds to the expected levels as declared by the manufacturer;
  • Impossibility to confirm the malfunctioning or defect described by the client;
  • All situations identified as attempted fraud.

After we have inspected the returned product, the client will be informed about the decision regarding his or her request.

In cases where the exercise of warranty proves applicable, Buy Poppers UK will promote the repairing or replacement of the item, or the reimbursement of the corresponding payment, within the shortest possible time up to a maximum of 30 days, counting from the day of the written confirmation stating that the client is entitled to exercise the right of warranty.

The reimbursement of any amount will be made through the original payment method, unless a different agreement is reached with the client.

These provisions do not affect the client's statutory rights.

WARRANTY POPPERS

Claims for defective poppers must be made on the same day the customer receives their package. The claim must be made to [email protected] with the sending of photos to be registered.

SHIPPING

Buy Poppers UK take all possible precautions to guarantee available stock at the time when the purchase is made. However, the possibility exists that technical or operational reasons, or even human error, may make it impossible to satisfy the client's request. Whenever the item selected by the client is sold out or no longer in production, the following solutions will be proposed to the client, in the same order as shown:
- Waiting until the purchased model becomes available again
- Replacement by a different model with the same characteristics

In case none of the above options can be complied with, and as long as no major losses on the part of the seller are involved, replacement by a model in a higher product class
Termination of the contract

DELIVERY

Orders placed through Buy Poppers UK will be shipped within a period of 2 to 10 working days after payment confirmation is received.

The equipment is delivered on the ground floor level. The cooperation of the recipient is required in case the package in question is difficult to move, heavy or if the route between the location of the transport vehicle and the customer's address contains obstacles or factors that complicate delivery.

Before delivery, the recipient will be contacted so that delivery can be planned. At that time, it is up to the customer to verify if additional human assistance is required with unloading and transportation.

Whenever an open or damaged package is received, this must be described in detail at the time of delivery, in the reservations field on the bill of lading.

RETURNS

The client is granted 14 days, the term defined by guarantee law, to expose their dissatisfaction with the purchased equipment and request its return.

Returning the item requires it to be duly disassembled and packed in the original packaging, inside the same molds in which the item was packed at the time of delivery.

A deduction of 10% from the amount to be reimbursed will be made whenever the equipment to be returned does not comply with the conditions mentioned in the previous paragraph, or in case of damage to the exterior packaging.

The equipment will only be taken back by Buy Poppers UK after verification that all the necessary components are present and in good state. After validation of the return, credit will be created on behalf of the client.

The process of verification, validation and reimbursement of a return is to reach its conclusion within 15 days after the pick-up.

COMPLAINTS AND SUGGESTIONS

If the equipment that is delivered along with the bill of lading has sustained apparent damage, is lacking parts, or in any other way does not correspond to what was ordered, the consumer is entitled to a solution that is free of charge, by means of either repair or replacement, or to termination of the contract.

The client is granted 3 working days, of which the day of delivery counts as the 1st, to present the respective complaint. This complaint must be filed in written form, using the contact page of the Buy Poppers UK Client Support Service, or by contacting this service by telephone.

It is the client's responsibility to provide all supporting evidence of the anomalies or defects found, and to provide all necessary information needed to fill out the assistance request form.

FREE RESOLUTION RIGHT

Under Decree-Law no. 24/2014 of 14 February, the consumer has 14 days after receiving the goods to proceed with the termination of the contract and the return of the goods. To this end, the consumer must communicate to Buy Poppers UK the decision to terminate the contract by means of an unambiguous declaration (for example, letter sent by mail, fax or e-mail, in the latter case to the e-mail address [email protected] or use this form (click to access it).

The right of free resolution shall be exercised by sending the communication referred to in the previous paragraph within a period of 14 days. It is the consumer's sole responsibility to prove that he has exercised the right of free resolution within the statutory time-limit.

The consumer must, within 14 days of the date he has communicated his decision to terminate the contract, return and deliver the goods to the store where they were purchased.

In the event of termination, it is the consumer's sole responsibility to bear the cost of returning the goods.

In the event of termination of the agreement, all payments made (with the exception of additional costs resulting from choice of a method of shipment other than the least costly mode of normal shipment offered by us) shall be reimbursed, in any case, without undue delay and,.

Buy Poppers UK may withhold the refund while the goods are not received or as long as the consumer does not provide irrefutable proof of the return of the goods.

Without prejudice to the withholding provided for in the previous paragraph, failure to comply with the obligation to reimburse within a period of 14 days from the date of receipt of the resolution, will result in double return, without prejudice to the right of the consumer to compensation for property and non-property damages.

The consumer must keep the goods in order to be able to return them in the proper conditions of use.

The exercise of the right of free resolution shall not prejudice the consumer's right to inspect, with due care, the nature, characteristics and functioning of the goods.

The consumer shall be responsible for the depreciation of the goods if the handling carried out to inspect the nature, characteristics and functioning of the goods exceeds the handling normally accepted in shops.

With the exercise of the right of resolution, the price paid shall be refunded to the consumer minus the amount corresponding to the depreciation.

If the depreciation is total there is no room for any refund.

EXCLUSION OF THE FREE RESOLUTION RIGHT

There is no right to free resolutions of contract in the following situations:
- provision of sealed goods which can not be returned for reasons of health protection or hygiene when opened after delivery;
- provision of sealed audio or video recordings or sealed software, where the consumer has removed the seal of inviolability after delivery;
- provision of a newspaper, periodical or magazine, with the exception of subscription contracts for the sending of such publications;

Without prejudice to the exercise of the rights deriving from the legal guarantee of consumer goods, the following types of products are excluded from the right of free resolution:

• Cosmetic, beauty and personal care products, underwear, food supplements, vitamins, products for intimate use.
• Audio and video recordings, discs and computer programs to which the consumer has removed the seal of guarantee of inviolability.

APPLICABLE LAW AND JURISDICTION

This contract is governed by Portuguese law and, for the resolution of any dispute, the jurisdiction of the District of Braga is competent, with waiver of any other.

In the event of a dispute, the consumer may have recourse to a Consumer Dispute Resolution Entity:

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
www.arbitragemdeconsumo.org

CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas - Estrada da Penha
8005-131 Faro
www.consumidoronline.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º
3000-172 Coimbra
www.centrodearbitragemdecoimbra.com

Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º
1100-207 Lisboa
www.centroarbitragemlisboa.pt

Contratos celebrados na Região Autónoma da Madeira
Rua da Figueira Preta, n.º 10, 3.º andar
9050-014 Funchal
[email protected]

Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6
4050-225 Porto
www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães
www.triave.pt

Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de
Consumo)

BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 - 030 Braga

VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 - 394 Viana do Castelo
www.ciab.pt

In the case of online consumer litigation, the consumer may use an online dispute resolution (RLL) system, a ODR Platform, which has the power to resolve disputes regarding the resulting contractual obligations of sales contracts or online services.

Access HERE to the Electronic Platform for Alternative Dispute Resolution in contracts of sale or online services.

For Complaints - [email protected]
More information in Portal do Consumidor www.consumidor.pt/